FAQ: Your UserEvidence Questions Answered

How do I know if UserEvidence will deliver results for my business?

It’s a great question and one we hear time and time again—along with a few others. So we decided to round up all the common questions we receive about our platform, and give you a quick guide to make it simple.

You’re about to read the answers to hot questions like:

  • Is UserEvidence right for me?
  • Does UserEvidence integrate with my CRM?
  • Can I customize my Research Library to stay on brand? 

Plus many more. Whether you’re brand new to the platform, or a current user looking to learn more about the features you have access to, we’re going to provide you with the exact info you need.  We want you to get the most out of our UserEvidence platform. 🤙 Let’s get right into it. ⬇️

UserEvidence FAQ

How is UserEvidence different from survey tools like SurveyMonkey or Typeform?

Our platform offers user surveys as one of the features, but it greatly differs from general survey tools like SurveyMonkey or Typeform, as they only focus on surveying. 

While these survey tools may be suitable for general survey needs, UserEvidence takes it a few steps further as a customer content generation platform. We offer a more specialized service for businesses specifically looking for ways to not only survey and collect customer evidence, but to also create and share that evidence across various marketing channels with automatically generated content assets.

So with our platform, you can collect the evidence, review the responses privately, and then download and share that content wherever you wish—not just send out survey forms like SurveyMonkey and Typeform

On top of that, we also give you a customizable Research Library to house all of your third-party verified customer evidence. 🔥

How do our customers justify their investment in UserEvidence?

Let’s see what a few of our customers had to say about the direct impact our platform has made on their business. 👇

UserEvidence is allowing us to capture the voice of the customer that benefits us in two key ways. First, we are able to make product and process improvements to enhance our product and service offerings. Second, UserEvidence aggregates the data in ways that we can easily create marketing and sales collateral that tell powerful stories about the value our clients are getting from our software.

UserEvidence has made it extremely easy to gather customer testimonials and statistics quickly. Using these assets in our sales and marketing materials has significantly increased our leads generated and won deals. We have also seen a 120% increase in 5-star reviews across various sites because UserEvidence makes it easy to ask happy customers to leave a review.

Thanks to their platform, we've seen a significant increase in third-party reviews (27% completion of reviews from the survey thank you page) and more than tripled our voice of customer content within just one week. In addition, UserEvidence has helped us identify customers willing to participate in marketing activities and sales reference calls (over 70 advocates identified). We couldn't be happier with the impact that UserEvidence has had on our organization.

There you have it. You can also easily justify the investment in our platform and experience these great benefits as well. Plus, you can schedule a free demo to try firsthand, so there’s nothing to lose! 💪

Does UserEvidence integrate with CRMs and other GTM platforms?

We offer pre-built integrations with popular CRM platforms such as HubSpot, Salesforce, and Pipedrive, as well as integration with GTM platforms. This makes it easier for you to incorporate user research and testing into their existing data analysis and marketing workflows. 

These integrations allow you to easily sync user data and research findings with your CRM tool of choice, plus track and analyze user behavior across your websites and digital products. This allows for optimizing your digital experience in real-time.

Who is the main buyer of UserEvidence?

Our platform was designed for businesses across many different industries looking to improve their user experience through data-driven research and testing. Our range of testing tools and features allows you to send out surveys, collect customer evidence, and publish across various platforms—at scale—in minutes. 

With that said, UserEvidence is primarily used by marketers across a multitude of domains. It’s not limited to only marketers, though. People of all skill levels—even startup CEOs—can use our platform to quickly leverage their customer evidence

What is our pricing model?

As each business is unique and at different stages, our pricing model will reflect these variations based on a few factors. Therefore, we want to craft the best quotes possible to meet your specific needs. 

Don’t hesitate to reach out to us directly to get your quote started today. 🚀

How do I know it will work for my business?

As with any new tool, putting your hard-earned money towards something you aren’t sure will perform well for you can be scary. 😧

We understand this and completely agree. That’s why we provide a free demo to allow you to test out our platform and its full feature set before laying down any cash or making a commitment. 

Plus, we have a range of case studies and testimonials from satisfied customers, providing insight into how our platform has helped other businesses optimize their user experience and drive growth. Go check them out over at G2 to see what others are saying about us.  

Can I customize the look of the content to fit my brand?

Our platform offers customization options for the survey's logo, background, color scheme, and fonts, among many other things. Users can also customize the content of the surveys and tests to fit their specific needs and goals. 

Our custom themes provide a quick and effortless way to design visually appealing content assets that align with your company's brand guidelines. This means you no longer have to waste hours collaborating with design teams to craft compelling content. 🥳 Our asset types you can customize include:

  • Testimonials
  • Reports
  • Statistics
  • Microsites
  • Charts
  • Customer Spotlights

With a few clicks, you can generate and download styled marketing material that displays your customer's feedback in a way that resonates with your audience. 

What channels can I use to collect customer evidence?

UserEvidence offers various channels to collect responses from your customers, including:

1. On-site feedback widgets

These are customizable widgets that can be added to a website or app to gather feedback from users.

2. Email surveys

You can send surveys to your customers via email, which can be customized with branding and other design elements.

3. SMS surveys

We also support sending surveys via text message, which can be a useful option for you if you want to reach customers who may not have access to email or other digital channels.

4. In-app surveys

Our platform can be integrated with mobile apps to collect feedback and insights directly from your customers.

With our platform, you’ll be able to collect your customer evidence—wherever they may be hanging out. We aim to give you the flexibility to choose the channels and methods that work best for your specific audience. 

Final thoughts

The UserEvidence platform provides an array of features and benefits to help you take control and put customer advocacy to work for you. With our customizable surveys and various forms of collateral, you’ll be well-equipped to start publishing as soon as you start receiving your responses. 

The only question left is…

Are you ready to start putting UserEvidence to work for you? Schedule your free demo to see the difference today. 

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